Return & Exchange

COMPREHENSIVE SALES SERVICE   
&Premium is dedicated to providing customers with the most comprehensive after- sales service. After purchasing any product on the website, if you have any problem with the product (such as usage or procedures), feel free to email us (info@andpremium.com) and provide us with your invoice or member name, member number, and contact number. Our staff will be ready to assist you and follow up on your feedback. 

CAN I EXCHANGE THE PRODUCT?   

We are sorry that we do not offer direct exchanges on &Premium products.

CAN I CANCEL OR CHANGE MY ORDER?

Unfortunately, we cannot modify your order once it has been confirmed.

If you need to cancel your order, pls email us at info@and-premium.com as soon as possible with your full name and order number. We will try our best to accommodate stop the order, however, this is not guaranteed.

WHAT SHOULD I DO WHEN &PREMIUM PRODUCTS ARRIVED WITH SOMETHING MISSING/INCORRECT/DAMAGED?

To ensure the high quality of our products and services, we repeatedly inspect the quality of each product before it is sold. However, issues may arise during long-distance transit, potentially affecting individual products. To ensure the best product quality for our customers, we offer a "7-day exchange policy for defective products" across our product range so that you can shop without worries.

Or

Oh dear, we’re sorry to hear that! If your Botanic Pretti5 package arrives different from your order, please email us immediately at info@and-premium.com Please include photos of your packing slip and any damage.

Please provide the following information for our confirmation of exchange:

• Order number
• Item(s) to be returned
• Reason for the return

RETURN AND EXCHANGE POLICY  

Under the following circumstances, please allow 5 working days from the receipt of returned goods for your refund to be issued.

1. Damaged or incorrectly shipped products: If a customer requests a return and refund, the refund shall be processed only after our Delivery Department acknowledges receipt of the returned goods. The round-trip shipping costs shall be borne by &Premium.

- Refund requests will be refused in cases where the product packaging has been damaged during transit, but the original functionality of the product was not impacted.

When exchanging a product, it must be unused, undamaged, and in a new, intact, and clean condition. If the reason for the exchange is an error on &Premium's part, we shall be fully responsible for any shipping costs incurred. However, for exchanges due to any other circumstances, overseas customers will be required to pay for all relevant shipping costs. 

Sorry, exchange of products will not be accepted under the following circumstances: 

• The product has been purchased for more than seven days.
• The product has been opened (unless the product has been deteriorated).
• The customer has allergic reactions to the purchased product (it’s not suitable for the customer to use this product). In case the customer has allergic reactions to the purchased product, it might be due to that it’s not suitable for the customer to use this product. &Premium will assume no liabilities or relevant expenses generated from this.
• The deteriorated product has been used up for more than 50% of the original volume. Our Company guarantees that all products are genuine ones. If the customer suspects that the product might be deteriorated, thus asking to return the product, we will firstly send the product to relevant manufacturer or agent for inspection and verification, which will last for one month in general. If the product is deteriorated upon verification, our Company is willing to accept both return and exchange of the product.
• The product is not kept in good package, has been destroyed, damaged or is incomplete.
• Any discount product or special-offer product showing that return is not accepted.
• Any free giveaways, accessories and sample gifts.  

In case the product to be exchanged does not meet the clauses on exchange of our Company, the exchange will not be handled, and we apologize for any inconvenience caused. For all matters regarding exchange handling, &Premium reserves the right of final decision.   

Exchange Policy   
Customers are only allowed to exchange products once under the same receipt within the specified period. Once a product has been exchanged, no further exchanges will be accepted. Exchanges are the only option available, and refund requests will not be entertained.   

Transaction Completion   
If no exchange requests are made within seven working days, the transaction is considered completed. The company will not be liable for any legal responsibilities and will not arrange for any further product exchanges.

Disclaimer   
·  We does not take any responsibility for the quality of gifts and trial products provided and does not offer exchange services. 
·  We will not be held responsible for any issues arising from incorrect or improper product usage. 
·  We reserves the right to suspend, modify, or cancel all promotions or revise all terms and conditions without prior notice. 

Last updated: October 2023